For the third year running, Holiday Inn Club Vacations Incorporated has been recognized by J.D. Power for providing “An Outstanding Customer Service Experience” with live phone interactions by its Owner Support team in 2024.
Three years ago, Holiday Inn Club Vacations became the first company in the vacation ownership industry to achieve this certification. In 2024, the company remains the only organization in the industry to earn this certification.
A global leader in customer insights, J.D. Power uses a series of national benchmarks to measure excellence in customer service with its customer service certification program. The program’s best practices and benchmarks are updated annually to account for changing consumer preferences and built through comprehensive research spanning across multiple industries. The certification process also includes a satisfaction survey with recently serviced customers in the specific channel being certified.
To learn more about the J.D. Power certification, please read the press release.
J.D. Power 2024 Certified Customer Service ProgramSM recognition is based on successful completion of an evaluation and exceeding a customer satisfaction benchmark through a survey of recent servicing interactions. For more information, visit www.jdpower.com/ccc.
