Originally from the coffee-growing town of Cordoba in the uplands of Veracruz, Elvira Sanchez, Guest Services Manager at The Royal Cancun has lived in Cancun for 17 years and has been a Royal Resorts employee for all but three months of that time. She tells us her story.
“I studied a degree in English at the University of Veracruz in Jalapa and after doing teaching practice decided that it wasn’t for me, says Elvira.” “I had done some work experience in a hotel and during a vacation to Cancun in 1998 I decided to stay and look for a job in tourism. I was lucky and soon found work at a resort and after three months I was invited to join Royal Resorts.
“My first Royal Resorts job was as a Receptionist-Cashier at The Royal Islander, Elvira explains, and after five years I was promoted as Duty Manager at the resort. Two years later, I was appointed Guest Services Manager at The Royal Mayan, The Royal Caribbean and The Royal Islander, a post I covered for five years. In 2010, I was transferred to The Royal Cancun as the Guest Services Manager and I have been here ever since.
“As Guest Services Manager it is my responsibility to follow up on any incident involving guests, solve problems that they may have and liaise on their behalf with other departments such as Restaurants and Sales and Marketing, explains Elvira.” “The assistance we give members also includes taking care of their Membership Services needs, for example relating to their stay dates, travel needs, even payment of their Club Service Fee at times.
“I also help guests with information about services that they may be looking for in the area. And in the event that they have an accident, fall ill or have problems during their stay, I am on call to assist them in any way that I can.
“The Front Desk team, Duty Managers, Bellboys and Sports Desk staff report to me, adds Elvira, and my job also includes administration and budget control.
“It is an honor and a big responsibility to be at the helm of the first resort in the Royal Resorts collection, Elvira says. “We have to offer the warm welcome, hospitality, community ambiance and service that has been a hallmark since the early days while also going one step further and offering our members and guests even more services and activities. Look at what we have added to the resort in the last few years: refurbished villas, a new restaurant, sports bar and gift shop, a pool lift and beach chair for our physically challenged members and guests, a botanical garden and nature activities for the whole family to enjoy. I hope that when our members visit the resort that they appreciate the enhancements and consider the investment well worth it.
“My message to our members is that they are part of the Royal Resorts family and are of the utmost importance to us, Elvira adds.” “We look forward to seeing you soon and rest assured that we are constantly working on more ways to enrich your vacation experience and exceed your expectations.”
On the subject of Royal Resorts, Elvira has this to say, “I am very proud to be a part of Royal Resorts. The company has given me the opportunity to expand my professional horizons, learn about the hotel industry, meet people and develop my skills. Due to the constant support that I have received over the years, I have been able to overcome challenges, meet my personal goals and develop my skills. I hope to be looking after our members and guests for many years to come. “
