Are you traveling to Royal Resorts soon? Please take note of these updates on services and policy changes.
Peso exchange at Royal Resorts
As part of our cashless resort policy, and for your safety and convenience, you can now obtain pesos at a competitive exchange rate using conveniently located bank* ATMs in the lobbies of our four resorts in Mexico.
Please note that the Front Desk will no longer be offering the currency exchange service as of January 25, 2025.
Members and Guests now have the convenience of withdrawing pesos at any time of the day using a debit or credit card with no passport required, no waiting in line at the Front Desk and no daily cash limit.
* Royal Resorts is not responsible for ATM transactions. All transactions are processed by the bank. Bank charges may apply
Medical Service
We would like to share some important information with you about medical services at The Royal Sands and The Royal Cancun. For many years we have had an agreement with a company to provide medical services at each of the resorts; the doctors in attendance were employed by said company. However, in order to expand the medical attention available to members and guests, Royal Resorts has now signed an agreement with a private hospital for all of our resorts. This will bring more benefits to both members and staff and we will now have the support of an institution and its network of qualified doctors.
As of January 13, Dr. Claudia Domínguez is the doctor on site at The Royal Sands and at The Royal Cancun and she will be supported by Amerimed Hospital and its team of doctors and specialists. Some of you may remember Dr. Dominguez as she was previously in charge of medical services at The Royal Caribbean, The Royal Islander and The Royal Mayan.
The Doctor’s Office hours at The Royal Sands are 9 a.m. to 5 p.m. Monday to Friday and Saturday 9 a.m. to 1 p.m. and you can call the Operator on 0 any time of the day to request medical service.
Inter-resort visits
If you are planning a visit to one of the other resorts during your stay, please remember to take your debit or credit card to pay for meals, drinks, and any other purchases you may make during the day, Refine surcharges for premium dishes and drinks and tips. The room charge option is only available at the resort you are staying at.
Members and guests with the REFINE package staying at The Royal Cancun or The Royal Sands can enjoy their all-inclusive benefits at both Cancun resorts. However, their package does not cover restaurants and bars at The Royal Haciendas. A credit or debit card is required if you visit the Riviera Maya resort.
The Refine package at The Royal Haciendas only applies at restaurants, bars and other dining experiences at the resort. If you visit the Cancun resorts, please take your credit or debit card.
