We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. For reference, we have divided it into subsections, use the tabs to find what you need.
Information for US travelers and antigen testing
Starting on January 26, the Centers for Disease Control and Prevention (CDC) will require a negative COVID-19 test for passengers flying into the United States. (This applies even if their final destination is another country but they are on a connecting flight, which first enters the United States.)
To help you comply with this new travel ruling and for your convenience, Royal Resorts made COVID Antigen tests available onsite, through certified independent laboratories, at no cost since January 23 at The Royal Sands, The Royal Haciendas and Grand Residences. This policy is valid until July 17, 2021.
It is important to note that free testing is for all members and guests staying at Royal Resorts, is one-time only and available to those who have no symptoms. Results are available in 24 hours. Royal Resorts is not responsible for the results.
Free onsite COVID Antigen testing will be conducted in the Gran Salon at Hacienda Sisal at The Royal Sands for guests of all Royal Resorts in Cancun, at the former Real Estate Sales Location right below the Tennis Courts at The Royal Haciendas and in one of the business centers in the lobby of Grand Residences.
Testing will be carried out at:
* Gran Salon at Hacienda Sisal – Monday to Saturday from 8 a.m. to 3 p.m. for Cancun guests
* The Royal Haciendas – Wednesday to Friday from 8 a.m. to 4 p.m. and Sunday to Tuesday by appointment only
* Grand Residences – Monday to Saturday from 8 a.m. to 4 p.m.
Reservations are required for onsite testing.
If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests. You will receive an email from the laboratory, as soon as possible, confirming the day and time of your appointment. We appreciate your patience as the lab is experiencing a high volume of requests and is prioritizing by date of departure.
If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.
Additional onsite testing in The Royal Cancun and in The Royal Islander will be available for a fee in case guests cannot make the trip to the Gran Salon at Hacienda Sisal.
Onsite testing is only available for guests who have no symptoms. If you have symptoms, you must contact the Front Desk or the Medical Service to make arrangements for in-room testing.
For more details on the CDC order visit:
- https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html
- https://www.cdc.gov/quarantine/fr-proof-negative-test.html
Countries requiring PCR testing
Countries such as Canada and the UK now require all inbound travelers to show documentation of a negative laboratory test result to the airline prior to boarding their flight. The test must be performed using a COVID-19 molecular polymerase chain reaction test (PCR test) with results dated within 72 hours of their scheduled departure.
Travelers bound for Canada who receive a negative test result and are authorized to enter Canada must still complete the full, mandatory 14-day quarantine. In the case of the United Kingdom all inbound passengers must fill in a passenger locator form and self-isolate for 10 days regardless of the test result.
If your country requires a PCR test, this is also available onsite through certified independent laboratories, for a fee of US$100 in Cancun, 2000 Mexican Pesos in The Royal Haciendas (results in 24 hours) or $110 at Grand Residences (results in 52 hours).
If you test positive and must quarantine
If you test positive, Royal Resorts will cover the cost of accommodations and meals from the COVID Recovery Menu for up to 14 days, subject to restrictions below. Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis.
If you are staying at Grand Residences, this policy also applies.
We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities.
RESTRICTIONS
- Accommodations for quarantine are subject to availability. This policy is valid until July 17, 2021.
- A minimum three-night stay is required.
- This policy is not valid for last-minute reservations made within 24 hours of check-in.
- The date that the COVID-19 test is taken cannot be before check-in occurs.
- If you test positive and do not qualify for complimentary accommodations, a special accommodation rate is available for the quarantine period.
All information is subject to change at short notice.
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Will COVID-19 tests be available at the resorts?
Yes, the COVID-19 viral antigen nasal swab test required by the United States and PCR tests are available at Royal Resorts in Cancun, The Royal Haciendas and Grand Residences. They are administered by an authorized independent laboratory.
Your test results must be dated within 72 hours of your departure. Royal Resorts is not responsible for results.
COVID-19 Antigen tests
Starting January 23, Royal Resorts, through certified independent laboratories, is making convenient COVID-19 antigen testing available at no cost onsite at The Royal Sands, The Royal Haciendas and Grand Residences. Tests are carried out Monday to Saturday from 8 a.m. to 4 p.m. at The Royal Sands and Grand Residences and Wednesday to Friday from 8 a.m. to 4 p.m. at The Royal Haciendas.It is important to note that free testing is for all members and guests staying at Royal Resorts, is one-time only and available to those who have no symptoms. Results are available in 24 hours. Royal Resorts is not responsible for the results.
Reservations for onsite testing are required with 24 hours notice.
If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.
If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.
If you have symptoms, please contact the resort doctor to make arrangements for a test.
COVID-19 PCR tests
The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is also available onsite at The Royal Sands, The Royal Haciendas and Grand Residences through certified independent laboratories, at a cost of US$100-$110 per person. Test results within 24 hours. Royal Resorts is not responsible for the test results.
These are exclusive prices for Royal Resorts members and guests. Guests showing symptoms must remain in their room and follow the doctor’s instructions.
If you are staying at Grand Residences
The antigen nasal swab test is available at your resort at no cost. Results are available within 24 hours.
The cost of the PCR test at Grand Residences is US$110 and results are ready in 52 hours. Appointments for testing can be made through the Concierge or the Front Desk.
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How long does it take to get COVID-19 tests back?
You should receive your COVID-19 test results from the laboratory within 24 hours.
Please bear in mind that your test results must be dated within 72 hours of your flight departure.
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Do children need to be tested?
Yes, in the case of travelers bound for the US, children aged two and above must be tested before departure.
In the case of Canada-bound travelers, children aged five and above must be tested.
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I recently had COVID-19 do I still need the test?
If you have had COVID-19 within three months of your departure for the United States you must show proof of the positive test result and documentation of recovery from a licensed healthcare provider giving you clearance to travel.
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What happens if my COVID-19 test is positive?
If you test positive, Royal Resorts will cover the cost of accommodations and meals from the COVID Recovery Menu for up to 14 days, subject to restrictions below. Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis. We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities.
If you are staying at Grand Residences, this policy also applies.
RESTRICTIONS
- Accommodations for quarantine are subject to availability. This policy is valid until July 17, 2021.
- A minimum three-night stay is required.
- This policy is not valid for last-minute reservations made within 24 hours of check-in.
- The date that the COVID-19 test is taken cannot be before check-in occurs.
- If you test positive and do not qualify for complimentary accommodations, a special accommodation rate is available for the quarantine period.
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What is the COVID Recovery Menu
The COVID Recovery Menu is a menu developed by our house doctor with recommended meals for COVID patients. The meals on this menu are covered during the up to 14 day quarantine period covered by Royal Resorts for guests who test positive and must stay longer.
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What happens if we need separate accommodations to stay at Royal Resorts with someone who tested positive for COVID-19?
There will be accommodations available at special Patient Companion Rate for members and guests. If someone in your party has tested positive and you need to stay, you may reserve separate accommodations at this rate on an availability basis.
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If I test positive for COVID-19 will I be able to leave my room to get food?
If you test positive for COVID-19 you will have to self-isolate in a room or suite in a designated area of the resort. We will do everything we can to make you feel comfortable and safe.
-
Will the COVID-19 test be covered by my health insurance?
An authorized independent laboratory administers the test and you will have to ask your health insurance provider about coverage.
-
Can I get an appointment for a COVID-19 test?
Yes, appointments are required for testing at least 24 hours in advance.
If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests. You will receive an email from the laboratory confirming the day and time.
If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.
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I need the PCR test, can I get it on site and what is the cost?
The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is available at Royal Resorts.
Prices
In Cancun: US$100 per person.
In The Royal Haciendas: 2000 Mexican Pesos.
Test results within 24 hours.
At Grand Residences: US$110 per person.
Results are ready in 52 hours.
Reservations are required see previous question for details.
Royal Resorts is not responsible for the results.
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I have been vaccinated for COVID-19, do I still need the COVID-19 test or show documentation of recovery from COVID-19?
Yes, all air passengers traveling to the US, regardless of vaccination status, are required to provide a negative COVID-19 test result or documentation of recovery.
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Are there cheaper COVID-19 tests available in Cancun and Playa del Carmen?
Some drugstore chains are offering a cheaper COVID-19 test however, you would have to go and stand in line with the risks and delays that this may entail.
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How will I receive my COVID-19 test results?
You will receive your test results from the laboratory via email. You can print them at the Royal Market resort store at no charge.
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Can the airline refuse to let a passenger travel if a COVID-19 negative test is not presented before boarding?
Yes. For flights departing to destinations that require a negative test, airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.
16. Can I get a free COVID Antigen test if my country doesn’t require a negative test?
No, only members and guests whose country requires a negative COVID Antigen test qualify for free testing.
Royal Resorts is open and welcoming members and guests with new health and safety measures. We are following guidelines issued by the Quintana Roo State Government and trying to keep within the recommended occupancy limits, which are now at 60 percent. We have a system in place to redistribute within our resorts when projections show higher possible occupancy.
The Royal Sands is the most popular of the Royal Resorts in Cancun and has a higher occupancy than its sister resorts, however the distribution of the villas and public areas allows for members and guests to practice social distancing. The Quintana Roo Government recently passed a law on the mandatory use of face masks in public. We urge all members and guests to wear their face masks, wash or disinfect their hands as often as possible, and take all precautions recommended by public health officials.
We are in close contact with the authorities in order to comply with all health and sanitization standards.
If it becomes necessary to redistribute due to high occupancy, rental guests will be moved between our resorts. Members may be offered the opportunity to move but it is optional. They will be able to occupy their units.
We will always make sure that existing occupancy allows ample space for members and guests to enjoy their vacation and respect social distancing.
If you are unable to travel at this time, please refer to the Assistance for Changing Travel Plans section in this Update for your options.
At Royal Resorts, all our staff wear face masks and we ask that all our members and guests use them too when indoors and in busy public areas of our resorts. The use of face masks is mandatory in the Activity Center, Kids Club, Spa, resort stores, in elevators and on board the vans used for resort and airport transfers, the inter-resort shuttle and tour buses. Masks should be worn when entering restaurants and bars and until you are seated and the waiter brings your drinks and food.
Visit RoyalCareStandard.com to learn more about enhanced health and safety measures.
Use of masks is now mandatory in public in Cancun, fines apply for non-compliance
The Cancun municipal government recently passed legislation making the use of face masks mandatory in public for residents and for visitors. The police are now enforcing the new law and there are penalties for infractions. Fines may be given for not wearing a mask and if the fine is not paid the offender may face detention for 36 hours.
A similar law is now in effect in Tulum municipal district and police have detained several people for not wearing a face mask.
The State Health Department (SESA) is issuing daily COVID-19 bulletins with detailed statistics of the virus. It is important to note that the figures are cumulative taken from the day the first case was recorded at the outset of the pandemic in March. Tables show the breakdown of cases by municipality, sex and age. There is also a map showing city neighborhoods where clusters of cases have been detected through contact tracing and testing. In Cancun and Playa del Carmen the zones with the highest incidence of cases are on the outskirts of the city, far from tourist areas.
The Quintana Roo Health Department is reporting that as of January 5 there were 371 cases being studied in the state, 652 in quarantine and 214 in hospital throughout the state. The most recent figures published by the Mexican Ministry of Health (daily technical bulletin) are from December 14 when there were 314 active cases in the state; this refers to patients with symptoms who subsequently tested positive for the virus in the 14 days before the cutoff date.
Measures to protect visitors and residents
The Mexican authorities continue to be extremely vigilant and have taken steps to protect lives and contain and prevent the spread of the virus while also gradually reopening the economy.
The Mexican government introduced an epidemiological risk “traffic light” monitoring system in order for states to reopen and for people to return to work in the new normal. The colors are red, orange, yellow and green from highest to lowest and they are applied according to the evolution of the pandemic. As the number of cases declines, the state moves through the different colors and more activities are allowed to reopen.
Red light: Do not go out unless strictly necessary. Only essential economic activities are permitted.
Orange light: Non-essential economic activities are now permitted to open at 30 percent capacity. High-risk groups continue to take precautions and stay at home if possible. Public spaces may open again with reduced capacity.
Yellow light: All employees may return to work but with special protection for groups at high risk from COVID-19. Open air-public spaces may operate as normal and public spaces indoors may reopen with reduced capacity and taking all the necessary precautions.
Green light: All activities may resume and schools reopen.
The use of a face mask, social distancing, frequent hand washing, use of hand sanitizer and repeated cleaning of surfaces in the workplace and at home apply at all times.
This system is reviewed on a weekly basis depending on the number of COVID-19 cases reported and decisions are made accordingly, including implementing further preventive measures if necessary.
According to the Quintana Roo government monitoring system, the state is in the yellow light stage.
In the yellow light stage hotels and resorts are permitted to operate at 60 percent occupancy and restaurants can open at 60 percent of their capacity. Public beaches are open with social distancing rules at also at 60 percent capacity. Masks are mandatory and groups of up to five people are permitted. You may not take food and drinks on to the beach. Your temperature will be taken at the entrance and there is hand sanitizer.
Archaeological sites are open in Quintana Roo and Yucatan, including Tulum, Coba, Muyil, San Gervasio, Chichen Itza, Uxmal and Ek Balam. The number of visitors permitted per day has been reduced and masks are mandatory.
Links
https://qroo.gob.mx/sesa/nuevo-coronavirus-covid-19
https://www.guestassist.mx/portal/en/Covid-19.php
https://www.travelandleisure.com/travel-news/visiting-cancun-mexico-coronavirus
Arriving members and guests enjoy a wide range of services and amenities at our resorts. Here’s a rundown of what’s available.
Activity Centers
The Royal Sands: 9 a.m. to 6 p.m., weekends 9 a.m. to 5 p.m., theme nights Tuesday and Thursday until 8 p.m.
The Royal Cancun: 9 a.m. to 6 p.m.
The Royal Islander: 9 a.m. to 5 p.m.
The Royal Haciendas: 10 a.m. to 10 p.m.
Kids Club
The Royal Sands and The Royal Cancun: 9 a.m. to 6 p.m. and 9 a.m. to 5 p.m. at weekends
The Royal Haciendas: 9 a.m. to 6 p.m. daily
Dining
All our restaurants and bars have contactless menus accessible by scanning the QR code and through the Royal Resorts App.
The Royal Sands
La Veranda
Open for breakfast 7 a.m. to 11 a.m., lunch 11 a.m. to 5 p.m. and dinner 5 p.m. to 10 p.m. A la carte dinner menu Saturday, Sunday, Wednesday and Friday.
Theme nights: Mexican Night on Monday (live music with a Mexican quartet), Italian Seafood Night (live saxophone) on Tuesday and Prime Rib Night on Thursday (live guitar music).
Char Hut and Pool Bars
10 a.m. to 6 p.m. Char Hut beach service 9 a.m. to 5 p.m.
Sidelines Bar
Wednesday to Monday 5 p.m. to 10 p.m., Tuesday night karaoke 5 p.m. to 12 p.m.
Sand Dollar
Saturday to Friday, 2 p.m. to 10 p.m.
24-hour Room Service
Royal Express food to go service 2 p.m. to 9:30 p.m.
Hacienda Sisal
Open 5 p.m. to 11 p.m. Live Mexican music on Tuesday and Thursday
Sunday Brunch from 8 a.m. to 2 p.m. No lunch service until further notice.
The Royal Islander
Cayo Largo
Open for breakfast 7 a.m. to 11 a.m., lunch 11 a.m. to 5 p.m. and dinner 5 p.m. to 10 p.m. A la carte dinner menu on Saturday, Monday, Wednesday and Thursday. Theme nights: Fajitas Night on Saturday, Lobster Night on Sunday, Pasta & Seafood Night on Monday, BBQ on Tuesday, Pizza & Pasta Night on Wednesday, BBQ on Thursday and Shrimp Festival on Friday (live guitar music on all three nights).
Smoke BBQ lunch special on Monday
El Conquistador
El Conquistador is open from 5:30 to 11 p.m. (closed Saturday). A la carte menu and live guitar music with Jorge Duran.
Paco’s Tacos
Paco’s Tacos restaurant is closed until further notice, however guests may order from the Paco’s Tacos menu at Cayo Largo Restaurant.
Bars
Pool Bar: 10 a.m. to 6 p.m.
Beach Bar: 9 a.m. to 5 p.m.
Royal Express food to go counter
Open from 2 p.m. to 9:30 p.m.
Royal Roast Coffee Co.
Open from 7 a.m. to 10 p.m.
The Royal Cancun
La Palapa
Open daily for breakfast, lunch and dinner from 7 a.m. to 10 p.m. Theme Nights:
Saturday: Taco & Fajita Night, Sunday: Prime Rib Night, Monday: Lobster Night,
Tuesday: Shrimp Festival, Wednesday: Pasta & Seafood Night with live music, Thursday: Caribbean Night with live music, Friday: Mexican Night with live music
La Trattoria
Open daily for dinner from 5 p.m. to 10:30 p.m.
Bar opens at 2 p.m.
Captain’s Cove
Our popular lagoonside seafood restaurant is open from 5 p.m. to 11 p.m. (no lunch service until further notice). Steak Night on Tuesday, Prime Rib Night on Wednesday and Saturday; Lobster Night on Friday. Daily Sunset Happy Hour 6 p.m. to 8 p.m.
Sunday Brunch served from 8 a.m. to 2 p.m.
The Royal Haciendas
Breakfast is served in La Palapa del Sol. Lunch is served poolside in Sol and Luna Grill. For dinner, choose between Los Murales, Kinoko, Pizza Luna and La Palapa del Sol.
Breakfast
La Palapa del Sol from 7 a.m. to 11:30 a.m.
Room Service from 6 a.m. to 11 a.m.
La Rotonda Bar for coffees, frappes and pastries from 7 a.m. to 11 a.m.
Lunch
Sol Grill in Phase I, 11 a.m. to 5 p.m.
Bar service: 11 a.m. to 6 p.m.
Luna Grill in Phase II, 11 a.m. to 6 p.m.
Bar service: 11 a.m. to 6 p.m.
Room Service 11 a.m. to 5 p.m.
La Rotonda Bar snack menu 11 a.m. to 5:30 p.m.
Urban Corner
Lunch Specials available at Sol Grill and Luna Grill from 12 p.m. to 3 p.m.
Beach and Pool Bars
Food orders 11 a.m. to 5 p.m.
Drinks 11 a.m. to 6 p.m.
Dinner
Los Murales
A la carte dining and live music. Open 5 p.m. to 10 p.m., closed Monday.
Kinoko
The new Asian restaurant at The Royal Haciendas is open for Japanese, Chinese, Korean and Thai cuisine! Open: 5:30 p.m. to 10 p.m., closed Saturday and Thursday. Reservations required for Teppanyaki and Shabu-shabu.
Pizza Luna
In the Luna Grill location, gourmet pizzas served from 5:30 p.m. to 9 p.m. Classic pizzas from the Bartolo’s Pizza menu also available for lunch in Luna Grill along with the pool grill snack menu.
La Palapa del Sol
5:30 p.m. to 10 p.m., closed on Friday night. A la carte and theme night specials: Saturday: Mexican Night: Sunday: A la carte menu & Brazilian dishes, Monday: A la carte & BBQ, Tuesday: Seafood Night, Wednesday: A la carte menu & Italian dishes
Thursday: Lobster & Steak Night
Room Service
Dinner: 5 p.m. to 10:30 p.m.
Late night Room Service: 10:30 p.m. to 6 a.m. (smaller menu selection)
La Rotonda Bar
Sandwiches and paninis served from 5:30 p.m. to 11 p.m.
Bar open until 11 p.m.Live music on Monday from 8:30 to 10:30 p.m. Karaoke on Wednesday from 8:30 p.m. to 10:30 p.m.
The Spa
The Spa at The Royal Sands is open from 9 a.m. to 8 p.m., wet area from 8 a.m. to 8 p.m.
The Spa at The Royal Haciendas is open from 7 a.m. to 9 p.m., spa services from 8 a.m. to 7:30 p.m.
Reservations are required. A maximum of two people at a time are permitted in the sauna, steam room and Jacuzzi.
Beach and Villa massages are available from 9 a.m. to 5 p.m., reservations required.
Gym
The Gym is open from 7 a.m. to 8 p.m. Number of guests permitted: 10 at The Royal Sands in the cardio and weights area and six guests in the stretching room and 8 at The Royal Haciendas. Workouts are limited to 50 minutes per guest.
Shopping
The Royal Market
The Royal Market is open daily from 7 a.m. to 10 p.m. at the Cancun resorts and from 7 a.m. to 10:30 p.m. at The Royal Haciendas
The online shopping service is also available with villa delivery service from 8 a.m. to 8 p.m.
Paloma Gift Shop
Open from 9 a.m. to 5 p.m. at The Royal Sands and The Royal Cancun
Thomas More Travel
The Thomas More Travel desk is open from 9 a.m. to 5 p.m. at The Royal Sands, The Royal Islander, The Royal Haciendas, and at The Royal Cancun for tour information and reservations. Private trips and airport transfers are available.
Information is subject to change.
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We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. For reference, we have divided it into subsections, use the tabs to find what you need.
* Gran Salon at Hacienda Sisal – Monday to Saturday from 8 a.m. to 3 p.m. for Cancun guests
* The Royal Haciendas – Wednesday to Friday from 8 a.m. to 4 p.m. and Sunday to Tuesday by appointment only
* Grand Residences – Monday to Saturday from 8 a.m. to 4 p.m.
Reservations are required for onsite testing.
If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests. You will receive an email from the laboratory, as soon as possible, confirming the day and time of your appointment. We appreciate your patience as the lab is experiencing a high volume of requests and is prioritizing by date of departure.
If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.Additional onsite testing in The Royal Cancun and in The Royal Islander will be available for a fee in case guests cannot make the trip to the Gran Salon at Hacienda Sisal.Onsite testing is only available for guests who have no symptoms. If you have symptoms, you must contact the Front Desk or the Medical Service to make arrangements for in-room testing.For more details on the CDC order visit:
Countries requiring PCR testingCountries such as Canada and the UK now require all inbound travelers to show documentation of a negative laboratory test result to the airline prior to boarding their flight. The test must be performed using a COVID-19 molecular polymerase chain reaction test (PCR test) with results dated within 72 hours of their scheduled departure.Travelers bound for Canada who receive a negative test result and are authorized to enter Canada must still complete the full, mandatory 14-day quarantine. In the case of the United Kingdom all inbound passengers must fill in a passenger locator form and self-isolate for 10 days regardless of the test result.If your country requires a PCR test, this is also available onsite through certified independent laboratories, for a fee of US$100 in Cancun, 2000 Mexican Pesos in The Royal Haciendas (results in 24 hours) or $110 at Grand Residences (results in 52 hours).If you test positive and must quarantineIf you test positive, Royal Resorts will cover the cost of accommodations and meals from the COVID Recovery Menu for up to 14 days, subject to restrictions below. Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis.If you are staying at Grand Residences, this policy also applies.We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities.RESTRICTIONS
Frequently Asked QuestionsAll information is subject to change at short notice.
Will COVID-19 tests be available at the resorts?
Yes, the COVID-19 viral antigen nasal swab test required by the United States and PCR tests are available at Royal Resorts in Cancun, The Royal Haciendas and Grand Residences. They are administered by an authorized independent laboratory.Your test results must be dated within 72 hours of your departure. Royal Resorts is not responsible for results.COVID-19 Antigen testsStarting January 23, Royal Resorts, through certified independent laboratories, is making convenient COVID-19 antigen testing available at no cost onsite at The Royal Sands, The Royal Haciendas and Grand Residences. Tests are carried out Monday to Saturday from 8 a.m. to 4 p.m. at The Royal Sands and Grand Residences and Wednesday to Friday from 8 a.m. to 4 p.m. at The Royal Haciendas.It is important to note that free testing is for all members and guests staying at Royal Resorts, is one-time only and available to those who have no symptoms. Results are available in 24 hours. Royal Resorts is not responsible for the results.Reservations for onsite testing are required with 24 hours notice. If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing. If you have symptoms, please contact the resort doctor to make arrangements for a test.COVID-19 PCR testsThe PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is also available onsite at The Royal Sands, The Royal Haciendas and Grand Residences through certified independent laboratories, at a cost of US$100-$110 per person. Test results within 24 hours. Royal Resorts is not responsible for the test results.These are exclusive prices for Royal Resorts members and guests. Guests showing symptoms must remain in their room and follow the doctor’s instructions.If you are staying at Grand ResidencesThe antigen nasal swab test is available at your resort at no cost. Results are available within 24 hours.The cost of the PCR test at Grand Residences is US$110 and results are ready in 52 hours. Appointments for testing can be made through the Concierge or the Front Desk.
How long does it take to get COVID-19 tests back?
You should receive your COVID-19 test results from the laboratory within 24 hours.Please bear in mind that your test results must be dated within 72 hours of your flight departure.
Do children need to be tested?
Yes, in the case of travelers bound for the US, children aged two and above must be tested before departure.In the case of Canada-bound travelers, children aged five and above must be tested.
I recently had COVID-19 do I still need the test?
If you have had COVID-19 within three months of your departure for the United States you must show proof of the positive test result and documentation of recovery from a licensed healthcare provider giving you clearance to travel.
What happens if my COVID-19 test is positive?
If you test positive, Royal Resorts will cover the cost of accommodations and meals from the COVID Recovery Menu for up to 14 days, subject to restrictions below. Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis. We will do everything we can to make you feel comfortable and safe while following our Royal Care Standard policy and the instructions issued by the health authorities.If you are staying at Grand Residences, this policy also applies.RESTRICTIONS
What is the COVID Recovery Menu
The COVID Recovery Menu is a menu developed by our house doctor with recommended meals for COVID patients. The meals on this menu are covered during the up to 14 day quarantine period covered by Royal Resorts for guests who test positive and must stay longer.
What happens if we need separate accommodations to stay at Royal Resorts with someone who tested positive for COVID-19?
There will be accommodations available at special Patient Companion Rate for members and guests. If someone in your party has tested positive and you need to stay, you may reserve separate accommodations at this rate on an availability basis.
If I test positive for COVID-19 will I be able to leave my room to get food?
If you test positive for COVID-19 you will have to self-isolate in a room or suite in a designated area of the resort. We will do everything we can to make you feel comfortable and safe.
Will the COVID-19 test be covered by my health insurance?
An authorized independent laboratory administers the test and you will have to ask your health insurance provider about coverage.
Can I get an appointment for a COVID-19 test?
Yes, appointments are required for testing at least 24 hours in advance.If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests. You will receive an email from the laboratory confirming the day and time.If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.
I need the PCR test, can I get it on site and what is the cost?
The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is available at Royal Resorts.PricesIn Cancun: US$100 per person.In The Royal Haciendas: 2000 Mexican Pesos.Test results within 24 hours.At Grand Residences: US$110 per person.Results are ready in 52 hours.Reservations are required see previous question for details.Royal Resorts is not responsible for the results.
I have been vaccinated for COVID-19, do I still need the COVID-19 test or show documentation of recovery from COVID-19?
Yes, all air passengers traveling to the US, regardless of vaccination status, are required to provide a negative COVID-19 test result or documentation of recovery.
Are there cheaper COVID-19 tests available in Cancun and Playa del Carmen?
Some drugstore chains are offering a cheaper COVID-19 test however, you would have to go and stand in line with the risks and delays that this may entail.
How will I receive my COVID-19 test results?
You will receive your test results from the laboratory via email. You can print them at the Royal Market resort store at no charge.
Can the airline refuse to let a passenger travel if a COVID-19 negative test is not presented before boarding?
Yes. For flights departing to destinations that require a negative test, airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger. 16. Can I get a free COVID Antigen test if my country doesn’t require a negative test?No, only members and guests whose country requires a negative COVID Antigen test qualify for free testing.
Royal Resorts is open and welcoming members and guests with new health and safety measures. We are following guidelines issued by the Quintana Roo State Government and trying to keep within the recommended occupancy limits, which are now at 60 percent. We have a system in place to redistribute within our resorts when projections show higher possible occupancy.The Royal Sands is the most popular of the Royal Resorts in Cancun and has a higher occupancy than its sister resorts, however the distribution of the villas and public areas allows for members and guests to practice social distancing. The Quintana Roo Government recently passed a law on the mandatory use of face masks in public. We urge all members and guests to wear their face masks, wash or disinfect their hands as often as possible, and take all precautions recommended by public health officials.We are in close contact with the authorities in order to comply with all health and sanitization standards.If it becomes necessary to redistribute due to high occupancy, rental guests will be moved between our resorts. Members may be offered the opportunity to move but it is optional. They will be able to occupy their units.We will always make sure that existing occupancy allows ample space for members and guests to enjoy their vacation and respect social distancing.If you are unable to travel at this time, please refer to the Assistance for Changing Travel Plans section in this Update for your options.
At Royal Resorts, all our staff wear face masks and we ask that all our members and guests use them too when indoors and in busy public areas of our resorts. The use of face masks is mandatory in the Activity Center, Kids Club, Spa, resort stores, in elevators and on board the vans used for resort and airport transfers, the inter-resort shuttle and tour buses. Masks should be worn when entering restaurants and bars and until you are seated and the waiter brings your drinks and food.Visit RoyalCareStandard.com to learn more about enhanced health and safety measures.Use of masks is now mandatory in public in Cancun, fines apply for non-complianceThe Cancun municipal government recently passed legislation making the use of face masks mandatory in public for residents and for visitors. The police are now enforcing the new law and there are penalties for infractions. Fines may be given for not wearing a mask and if the fine is not paid the offender may face detention for 36 hours.A similar law is now in effect in Tulum municipal district and police have detained several people for not wearing a face mask.
The State Health Department (SESA) is issuing daily COVID-19 bulletins with detailed statistics of the virus. It is important to note that the figures are cumulative taken from the day the first case was recorded at the outset of the pandemic in March. Tables show the breakdown of cases by municipality, sex and age. There is also a map showing city neighborhoods where clusters of cases have been detected through contact tracing and testing. In Cancun and Playa del Carmen the zones with the highest incidence of cases are on the outskirts of the city, far from tourist areas.The Quintana Roo Health Department is reporting that as of January 5 there were 371 cases being studied in the state, 652 in quarantine and 214 in hospital throughout the state. The most recent figures published by the Mexican Ministry of Health (daily technical bulletin) are from December 14 when there were 314 active cases in the state; this refers to patients with symptoms who subsequently tested positive for the virus in the 14 days before the cutoff date.Measures to protect visitors and residentsThe Mexican authorities continue to be extremely vigilant and have taken steps to protect lives and contain and prevent the spread of the virus while also gradually reopening the economy.The Mexican government introduced an epidemiological risk “traffic light” monitoring system in order for states to reopen and for people to return to work in the new normal. The colors are red, orange, yellow and green from highest to lowest and they are applied according to the evolution of the pandemic. As the number of cases declines, the state moves through the different colors and more activities are allowed to reopen.Red light: Do not go out unless strictly necessary. Only essential economic activities are permitted.Orange light: Non-essential economic activities are now permitted to open at 30 percent capacity. High-risk groups continue to take precautions and stay at home if possible. Public spaces may open again with reduced capacity.Yellow light: All employees may return to work but with special protection for groups at high risk from COVID-19. Open air-public spaces may operate as normal and public spaces indoors may reopen with reduced capacity and taking all the necessary precautions.Green light: All activities may resume and schools reopen.The use of a face mask, social distancing, frequent hand washing, use of hand sanitizer and repeated cleaning of surfaces in the workplace and at home apply at all times.This system is reviewed on a weekly basis depending on the number of COVID-19 cases reported and decisions are made accordingly, including implementing further preventive measures if necessary.According to the Quintana Roo government monitoring system, the state is in the yellow light stage.In the yellow light stage hotels and resorts are permitted to operate at 60 percent occupancy and restaurants can open at 60 percent of their capacity. Public beaches are open with social distancing rules at also at 60 percent capacity. Masks are mandatory and groups of up to five people are permitted. You may not take food and drinks on to the beach. Your temperature will be taken at the entrance and there is hand sanitizer.Archaeological sites are open in Quintana Roo and Yucatan, including Tulum, Coba, Muyil, San Gervasio, Chichen Itza, Uxmal and Ek Balam. The number of visitors permitted per day has been reduced and masks are mandatory.Linkshttps://qroo.gob.mx/sesa/nuevo-coronavirus-covid-19https://www.guestassist.mx/portal/en/Covid-19.phphttps://www.travelandleisure.com/travel-news/visiting-cancun-mexico-coronavirus
Arriving members and guests enjoy a wide range of services and amenities at our resorts. Here’s a rundown of what’s available.Activity CentersThe Royal Sands: 9 a.m. to 6 p.m., weekends 9 a.m. to 5 p.m., theme nights Tuesday and Thursday until 8 p.m.The Royal Cancun: 9 a.m. to 6 p.m.The Royal Islander: 9 a.m. to 5 p.m.The Royal Haciendas: 10 a.m. to 10 p.m.Kids ClubThe Royal Sands and The Royal Cancun: 9 a.m. to 6 p.m. and 9 a.m. to 5 p.m. at weekendsThe Royal Haciendas: 9 a.m. to 6 p.m. dailyDiningAll our restaurants and bars have contactless menus accessible by scanning the QR code and through the Royal Resorts App.The Royal SandsLa VerandaOpen for breakfast 7 a.m. to 11 a.m., lunch 11 a.m. to 5 p.m. and dinner 5 p.m. to 10 p.m. A la carte dinner menu Saturday, Sunday, Wednesday and Friday.Theme nights: Mexican Night on Monday (live music with a Mexican quartet), Italian Seafood Night (live saxophone) on Tuesday and Prime Rib Night on Thursday (live guitar music).Char Hut and Pool Bars10 a.m. to 6 p.m. Char Hut beach service 9 a.m. to 5 p.m.Sidelines BarWednesday to Monday 5 p.m. to 10 p.m., Tuesday night karaoke 5 p.m. to 12 p.m.Sand DollarSaturday to Friday, 2 p.m. to 10 p.m.24-hour Room ServiceRoyal Express food to go service 2 p.m. to 9:30 p.m.Hacienda SisalOpen 5 p.m. to 11 p.m. Live Mexican music on Tuesday and ThursdaySunday Brunch from 8 a.m. to 2 p.m. No lunch service until further notice.The Royal IslanderCayo LargoOpen for breakfast 7 a.m. to 11 a.m., lunch 11 a.m. to 5 p.m. and dinner 5 p.m. to 10 p.m. A la carte dinner menu on Saturday, Monday, Wednesday and Thursday. Theme nights: Fajitas Night on Saturday, Lobster Night on Sunday, Pasta & Seafood Night on Monday, BBQ on Tuesday, Pizza & Pasta Night on Wednesday, BBQ on Thursday and Shrimp Festival on Friday (live guitar music on all three nights).Smoke BBQ lunch special on MondayEl ConquistadorEl Conquistador is open from 5:30 to 11 p.m. (closed Saturday). A la carte menu and live guitar music with Jorge Duran.Paco’s TacosPaco’s Tacos restaurant is closed until further notice, however guests may order from the Paco’s Tacos menu at Cayo Largo Restaurant.BarsPool Bar: 10 a.m. to 6 p.m.Beach Bar: 9 a.m. to 5 p.m.Royal Express food to go counterOpen from 2 p.m. to 9:30 p.m.Royal Roast Coffee Co.Open from 7 a.m. to 10 p.m.The Royal CancunLa PalapaOpen daily for breakfast, lunch and dinner from 7 a.m. to 10 p.m. Theme Nights:Saturday: Taco & Fajita Night, Sunday: Prime Rib Night, Monday: Lobster Night,Tuesday: Shrimp Festival, Wednesday: Pasta & Seafood Night with live music, Thursday: Caribbean Night with live music, Friday: Mexican Night with live musicLa TrattoriaOpen daily for dinner from 5 p.m. to 10:30 p.m.Bar opens at 2 p.m.Captain’s CoveOur popular lagoonside seafood restaurant is open from 5 p.m. to 11 p.m. (no lunch service until further notice). Steak Night on Tuesday, Prime Rib Night on Wednesday and Saturday; Lobster Night on Friday. Daily Sunset Happy Hour 6 p.m. to 8 p.m.Sunday Brunch served from 8 a.m. to 2 p.m.The Royal HaciendasBreakfast is served in La Palapa del Sol. Lunch is served poolside in Sol and Luna Grill. For dinner, choose between Los Murales, Kinoko, Pizza Luna and La Palapa del Sol.BreakfastLa Palapa del Sol from 7 a.m. to 11:30 a.m.Room Service from 6 a.m. to 11 a.m.La Rotonda Bar for coffees, frappes and pastries from 7 a.m. to 11 a.m.LunchSol Grill in Phase I, 11 a.m. to 5 p.m.Bar service: 11 a.m. to 6 p.m.Luna Grill in Phase II, 11 a.m. to 6 p.m.Bar service: 11 a.m. to 6 p.m.Room Service 11 a.m. to 5 p.m.La Rotonda Bar snack menu 11 a.m. to 5:30 p.m.Urban CornerLunch Specials available at Sol Grill and Luna Grill from 12 p.m. to 3 p.m.Beach and Pool BarsFood orders 11 a.m. to 5 p.m.Drinks 11 a.m. to 6 p.m.DinnerLos MuralesA la carte dining and live music. Open 5 p.m. to 10 p.m., closed Monday.KinokoThe new Asian restaurant at The Royal Haciendas is open for Japanese, Chinese, Korean and Thai cuisine! Open: 5:30 p.m. to 10 p.m., closed Saturday and Thursday. Reservations required for Teppanyaki and Shabu-shabu.Pizza LunaIn the Luna Grill location, gourmet pizzas served from 5:30 p.m. to 9 p.m. Classic pizzas from the Bartolo’s Pizza menu also available for lunch in Luna Grill along with the pool grill snack menu.La Palapa del Sol5:30 p.m. to 10 p.m., closed on Friday night. A la carte and theme night specials: Saturday: Mexican Night: Sunday: A la carte menu & Brazilian dishes, Monday: A la carte & BBQ, Tuesday: Seafood Night, Wednesday: A la carte menu & Italian dishesThursday: Lobster & Steak NightRoom ServiceDinner: 5 p.m. to 10:30 p.m.Late night Room Service: 10:30 p.m. to 6 a.m. (smaller menu selection)La Rotonda BarSandwiches and paninis served from 5:30 p.m. to 11 p.m.Bar open until 11 p.m.Live music on Monday from 8:30 to 10:30 p.m. Karaoke on Wednesday from 8:30 p.m. to 10:30 p.m.The SpaThe Spa at The Royal Sands is open from 9 a.m. to 8 p.m., wet area from 8 a.m. to 8 p.m.The Spa at The Royal Haciendas is open from 7 a.m. to 9 p.m., spa services from 8 a.m. to 7:30 p.m.Reservations are required. A maximum of two people at a time are permitted in the sauna, steam room and Jacuzzi.Beach and Villa massages are available from 9 a.m. to 5 p.m., reservations required.GymThe Gym is open from 7 a.m. to 8 p.m. Number of guests permitted: 10 at The Royal Sands in the cardio and weights area and six guests in the stretching room and 8 at The Royal Haciendas. Workouts are limited to 50 minutes per guest.ShoppingThe Royal MarketThe Royal Market is open daily from 7 a.m. to 10 p.m. at the Cancun resorts and from 7 a.m. to 10:30 p.m. at The Royal HaciendasThe online shopping service is also available with villa delivery service from 8 a.m. to 8 p.m.Paloma Gift ShopOpen from 9 a.m. to 5 p.m. at The Royal Sands and The Royal CancunThomas More TravelThe Thomas More Travel desk is open from 9 a.m. to 5 p.m. at The Royal Sands, The Royal Islander, The Royal Haciendas, and at The Royal Cancun for tour information and reservations. Private trips and airport transfers are available.Information is subject to change.
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<br />We would like to give you the following information regarding the ongoing COVID-19 pandemic in our area. For reference, we have divided it into subsections, use the tabs to find what you need.<br />
<p><strong>Reservations are required for onsite testing. </strong></p>
<p><a href=”https://www.royalresorts.com/covid-test/index.html” target=”_blank” rel=”noopener” data-saferedirecturl=”https://www.google.com/url?q=https://royalresorts.com/covid-testing/&source=gmail&ust=1611701385503000&usg=AFQjCNGWVuRcyjsKFJ_NSed1MOBupETzpg” data-mt-detrack-inspected=”true” data-mt-detrack-attachment-inspected=”true” data-mce-href=”https://www.royalresorts.com/covid-test/index.html”><strong>If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.</strong></a><strong> </strong>You will receive an email from the laboratory, as soon as possible, confirming the day and time of your appointment. We appreciate your patience as the lab is experiencing a high volume of requests and is prioritizing by date of departure.</p>
<p><strong>If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.</strong>Additional onsite testing in The Royal Cancun and in The Royal Islander will be available for a fee in case guests cannot make the trip to the Gran Salon at Hacienda Sisal.Onsite testing is only available for guests who have no symptoms. If you have symptoms, you must contact the Front Desk or the Medical Service to make arrangements for in-room testing.For more details on the CDC order visit:</p><li><a href=”https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html” data-mce-href=”https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html”>https://www.cdc.gov/coronavirus/2019-ncov/travelers/testing-international-air-travelers.html</a></li><li><a href=”https://www.cdc.gov/quarantine/fr-proof-negative-test.html” data-mce-href=”https://www.cdc.gov/quarantine/fr-proof-negative-test.html”>https://www.cdc.gov/quarantine/fr-proof-negative-test.html</a></li>
<p>Countries requiring PCR testingCountries such as Canada and the UK now require all inbound travelers to show documentation of a negative laboratory test result to the airline prior to boarding their flight. The test must be performed using a COVID-19 molecular polymerase chain reaction test (PCR test) with results dated within 72 hours of their scheduled departure.Travelers bound for Canada who receive a negative test result and are authorized to enter Canada must still complete the full, mandatory 14-day quarantine. In the case of the United Kingdom all inbound passengers must fill in a passenger locator form and self-isolate for 10 days regardless of the test result.If your country requires a PCR test, this is also available onsite through certified independent laboratories, for a fee of US$100 in Cancun, 2000 Mexican Pesos in The Royal Haciendas (results in 24 hours) or $110 at Grand Residences (results in 52 hours).<b>If you test positive and must quarantine</b><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>If you test positive, Royal Resorts will cover the cost of accommodations and meals from the COVID Recovery Menu for up to 14 days, subject to restrictions below. Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis.</span><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>If you are staying at Grand Residences, this policy also applies.</span><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>We will do everything we can to make you feel comfortable and safe while following our </span><a href=”https://royalcarestandard.com/covid-cases.html” data-mce-href=”https://royalcarestandard.com/covid-cases.html”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Royal Care Standard policy and the instructions issued by the health authorities.</span></a><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>RESTRICTIONS</span></p><li style=”font-weight: 400;” aria-level=”1″ data-mce-style=”font-weight: 400;”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Accommodations for quarantine are subject to availability. This policy is valid until July 17, 2021.</span></li><li style=”font-weight: 400;” aria-level=”1″ data-mce-style=”font-weight: 400;”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>A minimum three-night stay is required. </span></li><li style=”font-weight: 400;” aria-level=”1″ data-mce-style=”font-weight: 400;”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>This policy is not valid for last-minute reservations made within 24 hours of check-in. </span></li><li style=”font-weight: 400;” aria-level=”1″ data-mce-style=”font-weight: 400;”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>The date that the COVID-19 test is taken cannot be before check-in occurs.</span></li><li style=”font-weight: 400;” aria-level=”1″ data-mce-style=”font-weight: 400;”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>If you test positive and do not qualify for complimentary accommodations, a special accommodation rate is available for the quarantine period.</span></li>
<p><a href=”#tab-id-2″ data-mce-href=”#tab-id-2″><b>Frequently Asked Questions</b></a><i><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>All information is subject to change at short notice.</span></i><br />
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<h3><strong> Will COVID-19 tests be available at the resorts?</strong></h3>
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<p>Yes, the COVID-19 viral antigen nasal swab test required by the United States and PCR tests are available at Royal Resorts in Cancun, The Royal Haciendas and Grand Residences. They are administered by an authorized independent laboratory.Your test results must be dated within 72 hours of your departure. Royal Resorts is not responsible for results.COVID-19 Antigen testsStarting January 23, Royal Resorts, through certified independent laboratories, is making convenient<strong> COVID-19 antigen testing available at no cost onsite at The Royal Sands, The Royal Haciendas and Grand Residences</strong>. Tests are carried out Monday to Saturday from 8 a.m. to 4 p.m. at The Royal Sands and Grand Residences and Wednesday to Friday from 8 a.m. to 4 p.m. at The Royal Haciendas.It is important to note that free testing is for all members and guests staying at Royal Resorts, is one-time only and available to those who have no symptoms. Results are available in 24 hours. Royal Resorts is not responsible for the results.<strong>Reservations for onsite testing are required with 24 hours notice. </strong><a href=”https://www.royalresorts.com/covid-test/index.html” data-mce-href=”https://www.royalresorts.com/covid-test/index.html”><strong>If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.</strong></a><strong>If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.</strong><strong> </strong>If you have symptoms, please contact the resort doctor to make arrangements for a test.COVID-19 PCR testsThe PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is also available onsite at The Royal Sands, The Royal Haciendas and Grand Residences through certified independent laboratories, at a cost of US$100-$110 per person. Test results within 24 hours. Royal Resorts is not responsible for the test results.These are exclusive prices for Royal Resorts members and guests. Guests showing symptoms must remain in their room and follow the doctor’s instructions.If you are staying at Grand ResidencesThe antigen nasal swab test is available at your resort at no cost. Results are available within 24 hours.The cost of the PCR test at Grand Residences is US$110 and results are ready in 52 hours. Appointments for testing can be made through the Concierge or the Front Desk.</p><li>
<h3><strong> How long does it take to get COVID-19 tests back?</strong></h3>
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<p>You should receive your COVID-19 test results from the laboratory within 24 hours.Please bear in mind that your test results must be dated within 72 hours of your flight departure.</p><li>
<h3><strong> Do children need to be tested?</strong></h3>
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<p>Yes, in the case of travelers bound for the US, children aged two and above must be tested before departure.In the case of Canada-bound travelers, children aged five and above must be tested.</p><li>
<h3><strong> I recently had COVID-19 do I still need the test?</strong></h3>
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<p>If you have had COVID-19 within three months of your departure for the United States you must show proof of the positive test result and documentation of recovery from a licensed healthcare provider giving you clearance to travel.</p><li>
<h3><strong> What happens if my COVID-19 test is positive?</strong></h3>
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<p><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>If you test positive, Royal Resorts will cover the cost of accommodations and meals from the COVID Recovery Menu for up to 14 days, subject to restrictions below. Accommodations and meals are covered only for the guest/s who have tested positive and on an availability basis. We will do everything we can to make you feel comfortable and safe while following our </span><a href=”https://royalcarestandard.com/covid-cases.html” data-mce-href=”https://royalcarestandard.com/covid-cases.html”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Royal Care Standard policy and the instructions issued by the health authorities.</span></a><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>If you are staying at Grand Residences, this policy also applies.</span><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>RESTRICTIONS</span></p><li style=”font-weight: 400;” aria-level=”1″ data-mce-style=”font-weight: 400;”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Accommodations for quarantine are subject to availability. This policy is valid until July 17, 2021.</span></li><li style=”font-weight: 400;” aria-level=”1″ data-mce-style=”font-weight: 400;”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>A minimum three-night stay is required. </span></li><li style=”font-weight: 400;” aria-level=”1″ data-mce-style=”font-weight: 400;”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>This policy is not valid for last-minute reservations made within 24 hours of check-in. </span></li><li style=”font-weight: 400;” aria-level=”1″ data-mce-style=”font-weight: 400;”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>The date that the COVID-19 test is taken cannot be before check-in occurs.</span></li><li style=”font-weight: 400;” aria-level=”1″ data-mce-style=”font-weight: 400;”><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>If you test positive and do not qualify for complimentary accommodations, a special accommodation rate is available for the quarantine period.</span></li><li>
<h3><strong> What is the COVID Recovery Menu</strong></h3>
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<p>The COVID Recovery Menu is a menu developed by our house doctor with recommended meals for COVID patients. The meals on this menu are covered during the up to 14 day quarantine period covered by Royal Resorts for guests who test positive and must stay longer.</p><li>
<h3><strong> What happens if we need separate accommodations to stay at Royal Resorts with someone who tested positive for COVID-19?</strong></h3>
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<p>There will be accommodations available at special Patient Companion Rate for members and guests. If someone in your party has tested positive and you need to stay, you may reserve separate accommodations at this rate on an availability basis.</p><li>
<h3><strong> If I test positive for COVID-19 will I be able to leave my room to get food?</strong></h3>
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<p>If you test positive for COVID-19 you will have to self-isolate in a room or suite in a designated area of the resort. We will do everything we can to make you feel comfortable and safe.</p><li>
<h3><strong> Will the COVID-19 test be covered by my health insurance?</strong></h3>
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<p>An authorized independent laboratory administers the test and you will have to ask your health insurance provider about coverage.</p><li>
<h3><strong> Can I get an appointment for a COVID-19 test?</strong></h3>
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<p>Yes, appointments are required for testing at least 24 hours in advance.<a href=”https://www.royalresorts.com/covid-test/index.html” data-mce-href=”https://www.royalresorts.com/covid-test/index.html”><strong>If you are staying at Royal Resorts, click here to make reservations for COVID-19 tests.</strong></a><strong> </strong> You will receive an email from the laboratory confirming the day and time.<strong>If you are staying at Grand Residences, please contact the Front Desk or Concierge upon arrival to make arrangements for testing.</strong></p><li>
<h3><strong> I need the PCR test, can I get it on site and what is the cost?</strong></h3>
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<p>The PCR test now required by Canada, the United Kingdom, Brazil, Argentina, Chile and Colombia is available at Royal Resorts.PricesIn Cancun: US$100 per person.In The Royal Haciendas: 2000 Mexican Pesos.Test results within 24 hours.At Grand Residences: US$110 per person.Results are ready in 52 hours.Reservations are required see previous question for details.<em>Royal Resorts is not responsible for the results.</em></p><li>
<h3><strong> I have been vaccinated for COVID-19, do I still need the COVID-19 test or show documentation of recovery from COVID-19?</strong></h3>
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<p>Yes, all air passengers traveling to the US, regardless of vaccination status, are required to provide a negative COVID-19 test result or documentation of recovery.</p><li>
<h3><strong> Are there cheaper COVID-19 tests available in Cancun and Playa del Carmen?</strong></h3>
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<p>Some drugstore chains are offering a cheaper COVID-19 test however, you would have to go and stand in line with the risks and delays that this may entail.</p><li>
<h3><strong> How will I receive my COVID-19 test results?</strong></h3>
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<p>You will receive your test results from the laboratory via email. You can print them at the Royal Market resort store at no charge.</p><li>
<h3><strong>Can the airline refuse to let a passenger travel if a COVID-19 negative test is not presented before boarding? </strong></h3>
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<p>Yes. For flights departing to destinations that require a negative test, airlines must confirm the negative test result for all passengers or documentation of recovery before they board. If a passenger does not provide documentation of a negative test or recovery, or chooses not to take a test, the airline must deny boarding to the passenger.<strong> </strong><strong>16. Can I get a free COVID Antigen test if my country doesn’t require a negative test?</strong>No, only members and guests whose country requires a negative COVID Antigen test qualify for free testing.<br />
<br />Royal Resorts is open and welcoming members and guests with new health and safety measures. We are following guidelines issued by the Quintana Roo State Government and trying to keep within the recommended occupancy limits, which are now at 60 percent. We have a system in place to redistribute within our resorts when projections show higher possible occupancy.The Royal Sands is the most popular of the Royal Resorts in Cancun and has a higher occupancy than its sister resorts, however the distribution of the villas and public areas allows for members and guests to practice social distancing. The Quintana Roo Government recently passed a law on the mandatory use of face masks in public. We urge all members and guests to wear their face masks, wash or disinfect their hands as often as possible, and take all precautions recommended by public health officials.We are in close contact with the authorities in order to comply with all health and sanitization standards.If it becomes necessary to redistribute due to high occupancy, rental guests will be moved between our resorts. Members may be offered the opportunity to move but it is optional. They will be able to occupy their units.We will always make sure that existing occupancy allows ample space for members and guests to enjoy their vacation and respect social distancing.If you are unable to travel at this time, please refer to the <strong>Assistance for Changing Travel Plans</strong> section in this Update for your options.<br />
<br />At Royal Resorts, all our staff wear face masks and we ask that all our members and guests use them too when indoors and in busy public areas of our resorts. The use of face masks is mandatory in the Activity Center, Kids Club, Spa, resort stores, in elevators and on board the vans used for resort and airport transfers, the inter-resort shuttle and tour buses. Masks should be worn when entering restaurants and bars and until you are seated and the waiter brings your drinks and food.Visit <a href=”https://www.royalcarestandard.com” data-mce-href=”https://www.royalcarestandard.com”><u>RoyalCareStandard.com</u></a> to learn more about enhanced health and safety measures.<strong>Use of masks is now mandatory in public in Cancun, fines apply for non-compliance</strong>The Cancun municipal government recently passed legislation making the use of face masks mandatory in public for residents and for visitors. The police are now enforcing the new law and there are penalties for infractions. Fines may be given for not wearing a mask and if the fine is not paid the offender may face detention for 36 hours.A similar law is now in effect in Tulum municipal district and police have detained several people for not wearing a face mask.<br />
<br />The <u>State Health Department (SESA</u>) is issuing daily COVID-19 bulletins with detailed statistics of the virus. It is important to note that the figures are cumulative taken from the day the first case was recorded at the outset of the pandemic in March. Tables show the breakdown of cases by municipality, sex and age. There is also a map showing city neighborhoods where clusters of cases have been detected through contact tracing and testing. In Cancun and Playa del Carmen the zones with the highest incidence of cases are on the outskirts of the city, far from tourist areas.The Quintana Roo Health Department is reporting that as of January 5 there were 371 cases being studied in the state, 652 in quarantine and 214 in hospital throughout the state. The most recent figures published by the Mexican Ministry of Health (daily technical bulletin) are from December 14 when there were 314 active cases in the state; this refers to patients with symptoms who subsequently tested positive for the virus in the 14 days before the cutoff date.<strong>Measures to protect visitors and residents</strong>The Mexican authorities continue to be extremely vigilant and have taken steps to protect lives and contain and prevent the spread of the virus while also gradually reopening the economy.The Mexican government introduced an epidemiological risk “traffic light” monitoring system in order for states to reopen and for people to return to work in the new normal. The colors are red, orange, yellow and green from highest to lowest and they are applied according to the evolution of the pandemic. As the number of cases declines, the state moves through the different colors and more activities are allowed to reopen.Red light: Do not go out unless strictly necessary. Only essential economic activities are permitted.Orange light: Non-essential economic activities are now permitted to open at 30 percent capacity. High-risk groups continue to take precautions and stay at home if possible. Public spaces may open again with reduced capacity.Yellow light: All employees may return to work but with special protection for groups at high risk from COVID-19. Open air-public spaces may operate as normal and public spaces indoors may reopen with reduced capacity and taking all the necessary precautions.Green light: All activities may resume and schools reopen.The use of a face mask, social distancing, frequent hand washing, use of hand sanitizer and repeated cleaning of surfaces in the workplace and at home apply at all times.This system is reviewed on a weekly basis depending on the number of COVID-19 cases reported and decisions are made accordingly, including implementing further preventive measures if necessary.According to the Quintana Roo government monitoring system, the state is in the yellow light stage.In the yellow light stage hotels and resorts are permitted to operate at 60 percent occupancy and restaurants can open at 60 percent of their capacity. Public beaches are open with social distancing rules at also at 60 percent capacity. Masks are mandatory and groups of up to five people are permitted. You may not take food and drinks on to the beach. Your temperature will be taken at the entrance and there is hand sanitizer.Archaeological sites are open in Quintana Roo and Yucatan, including Tulum, Coba, Muyil, San Gervasio, Chichen Itza, Uxmal and Ek Balam. The number of visitors permitted per day has been reduced and masks are mandatory.Links<a href=”https://qroo.gob.mx/sesa/nuevo-coronavirus-covid-19″ data-mce-href=”https://qroo.gob.mx/sesa/nuevo-coronavirus-covid-19″>https://qroo.gob.mx/sesa/nuevo-coronavirus-covid-19</a>https://www.guestassist.mx/portal/en/Covid-19.php<a href=”https://www.travelandleisure.com/travel-news/visiting-cancun-mexico-coronavirus” data-mce-href=”https://www.travelandleisure.com/travel-news/visiting-cancun-mexico-coronavirus”>https://www.travelandleisure.com/travel-news/visiting-cancun-mexico-coronavirus</a><br />
<br />Arriving members and guests enjoy a wide range of services and amenities at our resorts. Here’s a rundown of what’s available.Activity CentersThe Royal Sands: 9 a.m. to 6 p.m., weekends 9 a.m. to 5 p.m., theme nights Tuesday and Thursday until 8 p.m.The Royal Cancun: 9 a.m. to 6 p.m.The Royal Islander: 9 a.m. to 5 p.m.The Royal Haciendas: 10 a.m. to 10 p.m.Kids ClubThe Royal Sands and The Royal Cancun: 9 a.m. to 6 p.m. and 9 a.m. to 5 p.m. at weekendsThe Royal Haciendas: 9 a.m. to 6 p.m. dailyDiningAll our restaurants and bars have contactless menus accessible by scanning the QR code and through the Royal Resorts App.The Royal SandsLa VerandaOpen for breakfast 7 a.m. to 11 a.m., lunch 11 a.m. to 5 p.m. and dinner 5 p.m. to 10 p.m. A la carte dinner menu Saturday, Sunday, Wednesday and Friday.Theme nights: Mexican Night on Monday (live music with a Mexican quartet), Italian Seafood Night (live saxophone) on Tuesday and Prime Rib Night on Thursday (live guitar music).Char Hut and Pool Bars10 a.m. to 6 p.m. Char Hut beach service 9 a.m. to 5 p.m.Sidelines BarWednesday to Monday 5 p.m. to 10 p.m., Tuesday night karaoke 5 p.m. to 12 p.m.Sand DollarSaturday to Friday, 2 p.m. to 10 p.m.24-hour Room ServiceRoyal Express food to go service 2 p.m. to 9:30 p.m.Hacienda SisalOpen 5 p.m. to 11 p.m. Live Mexican music on Tuesday and ThursdaySunday Brunch from 8 a.m. to 2 p.m. No lunch service until further notice.The Royal IslanderCayo LargoOpen for breakfast 7 a.m. to 11 a.m., lunch 11 a.m. to 5 p.m. and dinner 5 p.m. to 10 p.m. A la carte dinner menu on Saturday, Monday, Wednesday and Thursday. Theme nights: Fajitas Night on Saturday, Lobster Night on Sunday, Pasta & Seafood Night on Monday, BBQ on Tuesday, Pizza & Pasta Night on Wednesday, BBQ on Thursday and Shrimp Festival on Friday (live guitar music on all three nights).Smoke BBQ lunch special on MondayEl ConquistadorEl Conquistador is open from 5:30 to 11 p.m. (closed Saturday). A la carte menu and live guitar music with Jorge Duran.Paco’s TacosPaco’s Tacos restaurant is closed until further notice, however guests may order from the Paco’s Tacos menu at Cayo Largo Restaurant.BarsPool Bar: 10 a.m. to 6 p.m.Beach Bar: 9 a.m. to 5 p.m.Royal Express food to go counterOpen from 2 p.m. to 9:30 p.m.Royal Roast Coffee Co.Open from 7 a.m. to 10 p.m.The Royal CancunLa PalapaOpen daily for breakfast, lunch and dinner from 7 a.m. to 10 p.m. Theme Nights:Saturday: Taco & Fajita Night, Sunday: Prime Rib Night, Monday: Lobster Night,Tuesday: Shrimp Festival, Wednesday: Pasta & Seafood Night with live music, Thursday: Caribbean Night with live music, Friday: Mexican Night with live musicLa TrattoriaOpen daily for dinner from 5 p.m. to 10:30 p.m.Bar opens at 2 p.m.Captain’s CoveOur popular lagoonside seafood restaurant is open from 5 p.m. to 11 p.m. (no lunch service until further notice). Steak Night on Tuesday, Prime Rib Night on Wednesday and Saturday; Lobster Night on Friday. Daily Sunset Happy Hour 6 p.m. to 8 p.m.Sunday Brunch served from 8 a.m. to 2 p.m.The Royal HaciendasBreakfast is served in La Palapa del Sol. Lunch is served poolside in Sol and Luna Grill. For dinner, choose between Los Murales, Kinoko, Pizza Luna and La Palapa del Sol.BreakfastLa Palapa del Sol from 7 a.m. to 11:30 a.m.Room Service from 6 a.m. to 11 a.m.La Rotonda Bar for coffees, frappes and pastries from 7 a.m. to 11 a.m.LunchSol Grill in Phase I, 11 a.m. to 5 p.m.Bar service: 11 a.m. to 6 p.m.Luna Grill in Phase II, 11 a.m. to 6 p.m.Bar service: 11 a.m. to 6 p.m.Room Service 11 a.m. to 5 p.m.La Rotonda Bar snack menu 11 a.m. to 5:30 p.m.Urban CornerLunch Specials available at Sol Grill and Luna Grill from 12 p.m. to 3 p.m.Beach and Pool BarsFood orders 11 a.m. to 5 p.m.Drinks 11 a.m. to 6 p.m.DinnerLos MuralesA la carte dining and live music. Open 5 p.m. to 10 p.m., closed Monday.KinokoThe new Asian restaurant at The Royal Haciendas is open for Japanese, Chinese, Korean and Thai cuisine! Open: 5:30 p.m. to 10 p.m., closed Saturday and Thursday. Reservations required for Teppanyaki and Shabu-shabu.Pizza LunaIn the Luna Grill location, gourmet pizzas served from 5:30 p.m. to 9 p.m. Classic pizzas from the Bartolo’s Pizza menu also available for lunch in Luna Grill along with the pool grill snack menu.La Palapa del Sol5:30 p.m. to 10 p.m., closed on Friday night. A la carte and theme night specials: Saturday: Mexican Night: Sunday: A la carte menu & Brazilian dishes, Monday: A la carte & BBQ, Tuesday: Seafood Night, Wednesday: A la carte menu & Italian dishesThursday: Lobster & Steak NightRoom ServiceDinner: 5 p.m. to 10:30 p.m.Late night Room Service: 10:30 p.m. to 6 a.m. (smaller menu selection)La Rotonda BarSandwiches and paninis served from 5:30 p.m. to 11 p.m.Bar open until 11 p.m.Live music on Monday from 8:30 to 10:30 p.m. Karaoke on Wednesday from 8:30 p.m. to 10:30 p.m.The SpaThe Spa at The Royal Sands is open from 9 a.m. to 8 p.m., wet area from 8 a.m. to 8 p.m.The Spa at The Royal Haciendas is open from 7 a.m. to 9 p.m., spa services from 8 a.m. to 7:30 p.m.Reservations are required. A maximum of two people at a time are permitted in the sauna, steam room and Jacuzzi.Beach and Villa massages are available from 9 a.m. to 5 p.m., reservations required.GymThe Gym is open from 7 a.m. to 8 p.m. Number of guests permitted: 10 at The Royal Sands in the cardio and weights area and six guests in the stretching room and 8 at The Royal Haciendas. Workouts are limited to 50 minutes per guest.ShoppingThe Royal MarketThe Royal Market is open daily from 7 a.m. to 10 p.m. at the Cancun resorts and from 7 a.m. to 10:30 p.m. at The Royal HaciendasThe online shopping service is also available with villa delivery service from 8 a.m. to 8 p.m.Paloma Gift ShopOpen from 9 a.m. to 5 p.m. at The Royal Sands and The Royal CancunThomas More TravelThe Thomas More Travel desk is open from 9 a.m. to 5 p.m. at The Royal Sands, The Royal Islander, The Royal Haciendas, and at The Royal Cancun for tour information and reservations. Private trips and airport transfers are available.Information is subject to change.<br />
<br />If you will not be traveling as scheduled, Royal Resorts has the following options to help you:<span class=”s2″><span class=”bumpedFont15″>For Royal Resorts Members with fixed weeks 2021</span></span><span class=”s4″>If you are unable to travel you may use the Internal Exchange program. Exchanges must be requested with a minimum of 31 days prior to th</span><span class=”s4″>e interval/week owned. For members whose travel plans are disrupted </span><span class=”s4″>within 30 days of</span><span class=”s4″> the inte</span><span class=”s4″>rval/week owned please visit </span><span class=”s4″> </span><a href=”http://www.exchangemyvacation.com/” data-mce-href=”http://www.exchangemyvacation.com/”><span class=”s5″>www.ExchangeMyVacation.com</span></a><span class=”s4″> for updates under COVID-19 – Program</span><span class=”s4″> Availability or call Interval Servicing</span><span class=”s4″> for options.</span><span class=”s4″>Changes to existing exchange reservations are subject to the full exchange fee of US$199.</span><span class=”s4″>The Open Stay Certificate program is suspended for deposits.</span><span class=”s4″>Please use the online internal exchange program at </span><a href=”http://www.exchangemyvacation.com” data-mce-href=”http://www.exchangemyvacation.com”><span class=”s5″>www.ExchangeMyVacation.com</span></a><span class=”s4″> or email us at </span><a href=”mailto:exchanges@intervalservicing.com t _blank” data-mce-href=”mailto:exchanges@intervalservicing.com t _blank”><span class=”s5″>exchanges@intervalservicing.com</span></a><span class=”s4″> or call 1-800-930-5050 (US & Canada), 800-099-0486 (Mexico) or 954-485-5400 (All Other Countries)</span><strong>Royal Resorts Signature Club reservations</strong>The Royal Sands, The Royal Islander, The Royal Haciendas, The Royal Cancun and Grand Residences are open and we look forward to welcoming our members to their home away from home.<strong>If you wish to make changes to your </strong><strong>Signature Club Reservations, please contact us at: </strong><a href=”mailto:rrsc@royalresorts.com” data-mce-href=”mailto:rrsc@royalresorts.com”><strong>rrsc@royalresorts.com</strong></a><strong>. We are experiencing a high volume of calls, so please contact us by email and we will respond as soon as possible.</strong>Platinum Member ServicesUS Toll Free Number: 1-888-882-9343 Mexico Toll Free Number: 800-681-9246 International: +1(954) 484-6343Signature Club EliteUS Toll Free Number: 1-888-882-9259 Mexico Toll Free Number: 800 681-9247 International: +1 (954) 485-5279President’s Circle ConciergeUS & Canada Toll-Free: 1-888-882-9252 Mexico Toll Free: 800-681-9248 International: +1 (954) 485-5109<b>For members or guests who booked a Royal Resorts stay with Royal Reservations online or through the Call Center or with an OTA</b><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Royal Reservations has flexible cancellation policies during the whole year that will allow you to modify or postpone your trip at no additional cost when you need to. If you booked your vacation with Royal Reservations online or through the Call Center or with an online travel agency, and you have to postpone your trip due to the current circumstances, please contact Royal Reservations or our Call Center for assistance. If you booked your vacation through an online travel agency, call the Customer Service department. We will do our best to accommodate your needs so that you can still enjoy a wonderful vacation in any of our destinations. </span><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Please bear in mind that if you cancel within the penalty window or do not show up, the corresponding penalty will apply.</span><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”> </span><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Customer Service</span><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Toll free 1 888 721 4420</span><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Toll free in Mexico 800 020 1761</span><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Elsewhere +52 (998) 848 8226</span><strong><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>Email </span><span style=”font-weight: 400;” data-mce-style=”font-weight: 400;”>ask4help@royalresorts.com</span></strong><strong>For members or guests who have an international exchange reservation at Royal Resorts</strong>If you have an international exchange stay reservation at Royal Resorts please contact RCI or Interval International, depending on the company you booked through, for assistance.<strong>Owner Loans</strong>The member issuing the Owner Loan must call Interval Servicing to make changes.<strong>Download the Royal Resorts App for contactless check-in and much more</strong>The Royal Resorts app offers members and guests contactless solutions for check-in and checkout. Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more.You can also scan QR codes in your room, in our restaurants and elsewhere in the resort to find a wealth of digital information including:</p><li>Resort maps and the <em>Welcome Home</em> guide normally distributed to guests at check-in</li><li>Menus for all our restaurants and bars</li><li>Activity programs</li><li>Spa catalogs</li><li><em>Resort</em> <em>Tips</em> for vacation information and resort regulations</li><li><em>Royal</em> <em>Resorts</em> <em>Life</em> magazine</li>
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<br />For further information about the hygiene standards and procedures, please visit<a href=”https://www.royalcarestandard.com” data-mce-href=”https://www.royalcarestandard.com”> the Royal Care Standard website.</a><strong>Download the Royal Resorts App for contactless check-in and much more</strong>The Royal Resorts app offers members and guests contactless solutions for check-in and checkout. Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more.You can also scan QR codes in your room, in our restaurants and elsewhere in the resort to find a wealth of digital information including:</p><li>Resort maps and the <em>Welcome Home</em> guide normally distributed to guests at check-in</li><li>Menus for all our restaurants and bars</li><li>Activity programs</li><li>Spa catalogs</li><li><em>Resort</em> <em>Tips</em> for vacation information and resort regulations</li><li><em>Royal</em> <em>Resorts</em> <em>Life</em> magazine</li>
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For further information about the hygiene standards and procedures, please visit the Royal Care Standard website.
Download the Royal Resorts App for contactless check-in and much more
The Royal Resorts app offers members and guests contactless solutions for check-in and checkout. Download it from the App Store or Google Play and use it to make reservations, send special requests, check-in and checkout, to obtain the daily activity program and restaurant menus, pay your bill by credit card and much more.
You can also scan QR codes in your room, in our restaurants and elsewhere in the resort to find a wealth of digital information including:
- Resort maps and the Welcome Home guide normally distributed to guests at check-in
- Menus for all our restaurants and bars
- Activity programs
- Spa catalogs
- Resort Tips for vacation information and resort regulations
- Royal Resorts Life magazine
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