Cybercrime and online fraud are on the rise around the world, and many companies have detected scam attempts by individuals claiming to be employees. They are becoming all the more ingenious, using technology to confuse and deceive consumers. It is our policy to alert you about reports of fraudulent activity that we receive from members.
Several members in Mexico recently reported scams carried out by online “reservation” or call centers using the Royal Resorts logo to mislead members. They were contacted by “agents” claiming to represent Royal Resorts and offering to arrange payment of club service fees or rental reservations via bank transfers which turned out to be fraudulent. If you receive a call from these numbers Toll free 800-062-6031 and WhatsApp 812-469-7065 or find them online, please disregard them. They are not associated with Royal Resorts in any way.
At Royal Resorts the protection of your personal information is our top priority and for this reason, we only accept credit and debit cards for annual Club Service Fee and membership payments (in the United States, ACH, direct debit and personal checks in US dollars and drawn from a US bank are also accepted forms of payment). Bank transfers or deposits are no longer accepted. This reduces the risk of possible scam attempts.
Protecting your personal information
Royal Resorts has a rigorous privacy policy and is in full compliance with privacy laws. Our members’ personal information is confidential and we do everything possible to protect it. We do not sell and have never sold personal information to third parties. Always follow these steps if you receive a suspicious email or phone call:
- Check the source of the email if the company or individual claims to be associated with Royal Resorts. All Royal Resorts communications are sent from an official royalresorts.com or intervalservicing.com email address, if this is not the case, then the email is not from Royal Resorts.
- Do not be taken in by the use of logos and other materials with the corporate image of Royal Resorts. Scammers may scan and copy logos and photos on the internet and sometimes they may even use old logos.
- Disregard the email or phone call if money is requested in advance for resale or other services related to your membership.
- Do not supply personal data or the contact details of friends if referrals are requested.
- Ask Royal Resorts if you are in any doubt, we are here to help you.
- Above all, do not transfer or deposit any money.
- If you receive an unsolicited call about title changes, contact Royal Resorts Member Services. Title changes must always be handled through Member Services.
Recent cases of online scams
Another recent case concerns a member who reported a company called Next Vacations or Next Vacations Club based in Guadalajara, Mexico. His suspicions were alerted by the use of the Royal Resorts logo and My Royal, an email from “member services” sent from a domain which mentions the royal sands resorts, and seeing a familiar name. The email he received mentions the name of a Royal Resorts employee who works as Member Relations Manager and is known to members. Please be aware that this is a scam and we urge you to ignore any calls or emails that you may receive from Next Vacations. The phone number the member reported is +1 (877) 977-9139.
Several members in Mexico recently reported scams carried out by online “reservation” or call centers using the Royal Resorts logo to mislead members. They were contacted by “agents” claiming to represent Royal Resorts and offering to arrange payment of club service fees or rental reservations via bank transfers which turned out to be fraudulent. If you receive a call from these numbers Toll free 800-062-6031 and WhatsApp 812-469-7065 or find them online, please disregard them. They are not associated with Royal Resorts in any way.
Another member reported receiving an email about a resale offer made by American Realty Professionals, LLC. The email was sent from a false email account mentioning the words “transiciones” and “theroyalresorts” to deceive members. The names mentioned are Jonathan Herrera and Ag Villaseñor. American Realty Professionals and its representatives have featured in previous reports of suspicious activity. We recommend that you ignore any emails or calls from them and do not send any processing fees that they may request.
For more recent cases of online scams, read the Members News article (member log in required) which contains details of recent reports, suspicious activity to look out for and to see the list of companies reported in the last four years.
