In recent months there have been several incidents involving members and guests who have registered their pets as emotional support or anxiety control animals. Please be advised that Royal Resorts does not accept pets under any circumstances unless they are medically certified service animals (i.e. guide dogs or animals specifically trained to aid a disabled person). The ADA (Americans with Disabilities Act) definition of “service animals” is used.

Service Animals are allowed, in accordance with the following:

  1. A Certified Doctor must provide a letter, similar to the one requested by Airlines for Service Animals.
  2. The Guest must bring a Certificate that certifies that the animal has been trained as a Service Animal
  3. The Guest must bring the health certificate and vaccine records of the Service Animal
  4. The Guest must pay a special fee for the special cleaning of the Unit.
  5. The Guest is responsible for keeping the Service Animal clean as well as any area that he/she may use with it.

In the event that you are planning to travel with your pet as a companion or for emotional support and are due to stay at any of the Royal Resorts, we strongly suggest that you leave it at home or register it at one of the following authorized pet kennels:

In Cancun:
VYP Lounge vyp_lounge@hotmail.com facebook VyPloungepequenos
Petopia www.petopia.com.mx

In Playa del Carmen:
Castillo Canino http://www.castillocanino.com
Dog Holiday     http://www.dogholiday.com.mx

The definition of “Service Animal” in accordance with ADA, Americans with Disabilities Act, is as follows:

 SERVICE ANIMAL

A service animal means any dog that is individually trained to do work or perform tasks for the benefit of an individual with a disability, including a physical, sensory, psychiatric, intellectual, or other mental disability. Tasks performed can include, among other things, pulling a wheelchair, retrieving dropped items, alerting a person to a sound, reminding a person to take medication, or pressing an elevator button.

Emotional support animals, comfort animals, and therapy dogs are not service animals under Title II and Title III of the ADA. Other species of animals, whether wild or domestic, trained or untrained, are not considered service animals either. The work or tasks performed by a service animal must be directly related to the individual’s disability. It does not matter if a person has a note from a doctor that states that the person has a disability and needs to have the animal for emotional support. A doctor’s letter does not turn an animal into a service animal.

Examples of animals that fit the ADA’s definition of “service animal” because they have been specifically trained to perform a task for the person with a disability:

  • Guide Dog or Seeing Eye® Dog1 is a carefully trained dog that serves as a travel tool for persons who have severe visual impairments or are blind.
  • Hearing or Signal Dog is a dog that has been trained to alert a person who has a significant hearing loss or is deaf when a sound occurs, such as a knock on the door.
  • Psychiatric Service Dog is a dog that has been trained to perform tasks that assist individuals with disabilities to detect the onset of psychiatric episodes and lessen their effects. Tasks performed by psychiatric service animals may include reminding the handler to take medicine, providing safety checks or room searches, or turning on lights for persons with Post Traumatic Stress Disorder, interrupting self-mutilation by persons with dissociative identity disorders, and keeping disoriented individuals from danger.
  • SSigDOG (sensory signal dogs or social signal dog) is a dog trained to assist a person with autism. The dog alerts the handler to distracting repetitive movements common among those with autism, allowing the person to stop the movement (e.g., hand flapping).
  • Seizure Response Dog is a dog trained to assist a person with a seizure disorder. How the dog serves the person depends on the person’s needs. The dog may stand guard over the person during a seizure or the dog may go for help. A few dogs have learned to predict a seizure and warn the person in advance to sit down or move to a safe place.

Under Title II and III of the ADA, service animals are limited to dogs.

While Emotional Support Animals or Comfort Animals are often used as part of a medical treatment plan as therapy animals, they are not considered service animals under the ADA.

No Pets Allowed