It has come to our notice that several members have received phone calls or emails from a resale company claiming to represent Royal Resorts or several other well-known resort groups. They claim that they have a buyer for the member's Royal Resorts Membership and that they do not charge a sales commission but instead all they need to do is pay a title search fee for the sale to take place.
We would like to stress that Royal Resorts has no knowledge of these companies and is not associated with them in any way. We therefore recommend that you disregard such phone calls and emails and take no action. Do not send any money. When companies contact you to offer resale services and ask for cash up front it is generally a good indication that they may not be genuine and if you pay it is very possible that you will not hear from them again. When approached by any company via email or Internet you should always make sure that they are legitimate by doing an online background check or requesting certification details before making any payments.
If you receive an email, as an additional precaution, always check the address. All communications, updates, letters and promotions from Royal Resorts to its members are sent from an official royalresorts.com email address.
With regard to the title search fee mentioned by these resale companies, the person purchasing a timeshare usually pays for the title search, not the person selling the unit. In the case of Interval Servicing, which handles Royal Resorts membership services and the resale program, the title change fee charged is $135 US and is required to change a membership from your name to the new buyer's name. The said fee is charged regardless of who makes the sale, which means it is something that needs to be paid whether you sell the membership yourself or if you do it through a third party.
If you have received a phone call or email of this nature and have information to share, please feel free to contact us.