Royal Resorts Directory

If you want to send email to a guest staying at one of the resorts, please send it to the appropriate address below. Please include the guest's full name in the subject line.

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Resorts in Mexico

Resort	Telephone	Fax
The Royal Cancun® (Club Internacional de Cancun) Paseo Kukulcan Km 4.5 Lote C2 Y C2A Zona Hotelera Cancun, Q.Roo 77500	(998) 881-5100	(998) 881-5180
The Royal Mayan BLV. Kukulcan Retorno Gucumatz Lote 49 Int. 4 Segunda Etapa Zona Hotelera Cancun, Q. Roo 77500	(998) 881-0100	(52-998) 885-0032
The Royal Caribbean BLV. Kukulcan KM 17 Lote 50 Zona Hotelera Cancun, Q.Roo 77500	(998) 881-0100	(998) 885-0032
The Royal Islander BLV. Kukulcan Km 17 Lote 51 Zona Hotelera Cancun, Q.Roo 77500	(998) 881-0100	(998) 885-0032
The Royal Sands BLV. Kukulcan No. 32 Seccion A Segunda Etapa, Zona Hotelera Cancun, Q.Roo 77500	(998) 881-0100	(998) 848-8230
The Royal Haciendas Mza. 70 Lt. 2 Carr. Chetumal-Puerto Juárez Km289+10, Centro Playa del Carmen Solidaridad Q. Roo. 77710	(984) 206-3110	(984) 206-3126
Please note that The Royal Mayan, The Royal Caribbean, The Royal Islander and The Royal Sands have the same phone number. If you are calling from the USA or Canada dial 01152 plus the phone number.

Resorts in Other Locations

Resort	Telephone	Fax
El Castellano, Merida Yucatan, Mex. Calle 57 # 513 entre 62 y 64 Col. Centro Merida, Yuc. 97000	(999) 930-0100	(999) 930-0109
Resorts in the Caribbean

If you are calling from the USA or Canada dial 01152 plus the phone number.

Rental Information

Toll Free from USA and Canada	1-888-838-7842
Toll Free from México	01-800-272-0712
Rest of the world	1-954-736-5842
El Castellano Toll Free from U.S. and Canada	1-877-85-27-676
El Castellano Toll Free from México	01-800-716-6564

We are open from 8 a.m. to 8 p.m. Central time, every day of the year.

If you want to send email to a guest staying at one of the resorts, please send it to the appropriate
address below. Please include the guest's full name in the subject line.

Resort	Email Address
The Royal Mayan	recepcionrm@royalresorts.com
The Royal Caribbean	recepcionrc@royalresorts.com
The Royal Islander	recepcionri@royalresorts.com
The Royal Sands	recepcionrs@royalresorts.com
The Royal Cancun® (Club Internacional de Cancun)	recepcioncic@royalresorts.com
The Royal Haciendas	recepcionrh@royalresorts.com

Notice

It has come to our attention that many emails are being sent to the wrong destination because of a
missing 's' in the email address. When typing the email address of thedepartment or person you
wish to contact, make sure it reads royalresorts.com and not royalresort.com,otherwise your email
will be sent to a resort in Canada.

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